Skills & Competencies for Information Technology Supervisor
Information Technology Supervisor job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Information Technology Supervisor
Supervises employees of the information technology department in accordance with organizational policies and goals.
JOB RESPONSIBILITIES for Information Technology Supervisor
Ensures proper functioning of the organization's information systems and makes upgrades as necessary. Helps business operations groups utilize information systems to improve their efficiency. Keeps computer equipment, hardware, and software updated to meet organizational needs. Follows appropriate programming procedures. Responds to complex, escalated matters and ensures projects are conducted effectively and recommendations and reports are accurate and timely. A level II supervisor has authority for personnel actions and oversees most day-to-day operations of group.
Information Technology Supervisor SALARY RANGE
BASE 50%
$122,297
TOTAL 50%
$128,226
Job Level
M00
Job Code
IT10000272
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department
Information Technology Supervisor Skills and Competencies List
11 general skills or competencies (Job family competencies) for Information Technology Supervisor
1
Job Family Competencies –
Business Continuity
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites the importance of business continuity planning and implementation.
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Level 2 Behaviors
(Light Experience)
Assists in resolving systems issues to ensure continuous business operations.
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Level 3 Behaviors
(Moderate Experience)
Executes business continuity plans to maintain uninterrupted services across our business.
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Level 4 Behaviors
(Extensive Experience)
Delivers prompt resolution to system issues to minimize disruptions in business operations.
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Level 5 Behaviors
(Mastery)
Designs tools and processes to simplify the business continuity program.
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2
Job Family Competencies –
Disaster Recovery
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the concept, definition, and related terms in disaster recovery.
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Level 2 Behaviors
(Light Experience)
Conducts business impact and risk analysis to identify recovery objectives.
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Level 3 Behaviors
(Moderate Experience)
Executes testing processes to validate the effectiveness of disaster recovery plans.
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Level 4 Behaviors
(Extensive Experience)
Defines a communication plan for disaster events to ensure awareness of all stakeholders across our organization.
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Level 5 Behaviors
(Mastery)
Defines data recovery and protection strategies to target the prevention of cybercrime and security breaches.
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3
Information Technology Supervisor
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Information Technology Supervisor
Proficiency Level - 4
5
Competency for -
Information Technology Supervisor
Proficiency Level - 5
13 soft skills or competencies (core competencies) for Information Technology Supervisor
1
Core Competencies –
Planning and Organizing
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Compiles a list of all the traits of effective planning to help finish the assigned tasks.
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Level 2 Behaviors
(Light Experience)
Classifies assigned tasks based on the level of importance to ensure organized workload completion.
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Level 3 Behaviors
(Moderate Experience)
Defines and translates objectives into specific plans to ensure understanding of organizational goals.
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Level 4 Behaviors
(Extensive Experience)
Delivers training sessions to foster and maximize solid planning and organization capabilities.
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Level 5 Behaviors
(Mastery)
Champions the adoption of business intelligence systems to achieve planning and organization goals.
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2
Core Competencies –
Coordination
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the importance of coordination in a large project.
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Level 2 Behaviors
(Light Experience)
Communicates with various parties to clarify project scope.
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Level 3 Behaviors
(Moderate Experience)
Breaks down business goals into an actionable plan.
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Level 4 Behaviors
(Extensive Experience)
Develops work plans for the team's objectives, responsibilities, accountabilities, timelines, and resources.
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Level 5 Behaviors
(Mastery)
Delivers training to others on resource coordination, including issue resolution.
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3
Information Technology Supervisor
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Information Technology Supervisor
Proficiency Level - 4
5
Competency for -
Information Technology Supervisor
Proficiency Level - 5
Summary of Information Technology Supervisor skills and competencies
There are 0 hard skills for Information Technology Supervisor.
11 general skills for Information Technology Supervisor, Business Continuity, Disaster Recovery, Information Management, etc.
13 soft skills for Information Technology Supervisor, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Information Technology Supervisor, he or she needs to be proficient in Planning and Organizing, be proficient in Coordination, and be proficient in Judgment and Decision Making.
11 general skills for Information Technology Supervisor, Business Continuity, Disaster Recovery, Information Management, etc.
13 soft skills for Information Technology Supervisor, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Information Technology Supervisor, he or she needs to be proficient in Planning and Organizing, be proficient in Coordination, and be proficient in Judgment and Decision Making.
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